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Customer Surveys
Today's Customer Surveys
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Read what customers say about our level of service.

Posted: 04/16/14 4:01 PM
The loan process has gone very smoothly and the personnel have been very prompt and professional.
Posted: 04/16/14 3:38 PM
Mr. Michael Capell explained the intricacies of the loan process very well without being "pushy", or bias. I really appreciated that..thanks!
Posted: 04/16/14 1:57 PM
Working with Kristina Hayes and Karen Taylor
Has been a blessing and an awesome experience
They were very helpful in every way they answered all my questions and was very professional....
I really thank Kristina Hayes and Karen Taylor for their help....
-Sharon Moore
Posted: 04/16/14 11:52 AM
Your staff was very knowledgeable and worked quickly to get the job done. If I had any questions they were answered within 15 minutes or less.
Posted: 04/16/14 11:22 AM
Kenneth Willis is a very professional processor in handling the loan process. He kept me up to date during the process of the loan. I am very pleased with the results. Great job Kenneth and thank you. It was nice doing business with you.
Posted: 04/16/14 10:59 AM
Processor NMLS#: 374250 was great to work with. She was quick to respond, always aware of my needs, her answers were concise and easy to understand, and very tolerate of my actions. I will work with Processor NMLS#: 374250 when I purchase my next home with Amerisave.
Posted: 04/16/14 9:16 AM
By compared to other lenders in the past, Amerisave loan process was quick & no hassle. I will recommend to anyone who want the job done by professional!
Posted: 04/16/14 7:12 AM
Have worked with Thomas Kelly and Chrystal Spencer both are off the scale. Very professional,Great to work with!!
Posted: 04/16/14 6:47 AM
Responsiveness to customer requests.
Posted: 04/15/14 11:54 PM
Both Brad and Chrystal were great to work with. I was a little nervous about working with an online company, but I felt good about working with AmeriSave after my first conversation with Brad. Chrystal was excellent at her job and really went above and beyond to get my loan closed..she gave me 120%!! Even though we missed the date I wanted to close by..due to circumstances that were beyond our control the experience was good.
Posted: 04/15/14 11:41 PM
Thank you Alvin Granham for all your hard work. You always keeped me informed and up dated throughout the process on my loan.
Posted: 04/15/14 10:00 PM
ease and speed
Posted: 04/15/14 8:44 PM
My processor was Ms. Jamie Phillips, and I can say with confidence that she is extremely competent at what she does! She is task oriented, very pleasant on the phone (or email) even under duress, and very helpful. I came to realize at the end of the loan process that I could count on her to get things done. No complaints!
Jamie is simply great!
Posted: 04/15/14 8:37 PM
Very professional and outstanding customer service. Made my loan process easy, as well as keep me informed during every process from beginning to close.
Posted: 04/15/14 5:00 PM
John Gilmore and Kelly Palmatier have been great throughout the entire process.
They made a very lengthy and involved process a lot easier to get through.
They were their every step of the way to answer any questions and clarify the
finical and legal responsibilities I had. I would recommend them to anyone in the market of obtaining a mortgage.
Posted: 04/15/14 3:29 PM
Jamie Phillips and Brad Cjeka were awesome to work with. Very responsive and timely. Very positive experience for our home purchase.
Posted: 04/15/14 12:16 PM
Amazing service. I really liked how easy it was to load your documents. I can't say enough about the service. Best experience.
Posted: 04/15/14 12:09 PM
My loan originator Stanley Collins and loan processor Sharon Anderson have been great. They have consistently updated me on my loan progress and quickly resolved issues we run into. Highly recommend.
Posted: 04/15/14 10:42 AM
The Software system is very efficient. The straight forward approach is better than most of other Lenders.
Posted: 04/14/14 7:59 PM
Jamie Phillips was on top of the additional requests made by the underwriter and was indispensable in getting the loan approval in a timely manner.
Posted: 04/14/14 6:18 PM
As a first time home buyer I did my homework and searched high and low for the best available interest rate I could find. Amerisave was by far the lowest rate I could find and they were extremely helpful in walking me through the entire process. My loan processor Nikki Tran was extremely helpful and always available to me. I would highly recommend Amerisave.
Posted: 04/14/14 11:55 AM
Quick responses. Friendly and knowledgable
Posted: 04/14/14 11:22 AM
Ms. Rebekah Balkcom and Ms. Jacqueline Choi have made this process as smooth as one could have hoped. Their quick attention to matters and questions was very calming and informative. I could not have asked for a better team to handle this process. My wife and I are very satisfied customers.
Posted: 04/14/14 7:19 AM
I have found the representative dealing with me to be extremely helpful and courteous. He has been patient with me throughout this process as well.
Posted: 04/14/14 2:44 AM
Loan officer Harry Sahlman is very knowledgeable, helpful and friendly. This is my third loan with Amerisave (second with Harry) so I'm very happy.
Web site is clean, easy, thorough and convenient.
Posted: 04/14/14 1:07 AM
Harry Sahlman, my loan officer is extremely professional and responsive. I worked with him before a year ago and he always goes the extra mile to make the transaction smooth.
Posted: 04/13/14 5:09 PM
Keep me well informed of things.
Posted: 04/11/14 3:00 PM
Sharon gave us great customer service and was available to answer questions. It was wonderful to work with someone that returned my phone calls.
Posted: 04/11/14 2:06 PM
I am working with both Brad Cejka and Ryan Day on the purchase of a new home. Both gentlemen were patient with me despite me asking numerous questions, and worked quickly and efficiently to ensure final approval of my loan in a timely manner. They have taken a lot of the headache and worry out of the stress of home buying. Thank you guys!
Posted: 04/11/14 8:46 AM
Karen was awesome and I can't believe we closed this loan within my specified deadline. We had some pretty significant set backs but Karen wouldn't let us give up and we closed on time.
Posted: 04/11/14 8:11 AM
My initial contact with Amerisave started out well. However, because of the lack of comprehension on the Loan Agent's part, I had a very difficult time securing my loan. If I did not get a sterling Loan Processor, K. Palmatier, I don't think my loan would have been approved. I make enough money, have been on my same job for 14 years, have virtually no debt, and excellent credit, these factors were were brought forth, but in such haphazard fashion by the Loan Agent, that it was almost a "nightmare" dealing with Amerisave. I like the Amerisave product, overall, but find it hard to recommend them, due to the Agent I was assigned.
Posted: 04/10/14 3:58 PM
THE SPEED OF YOUR RESPONSES AND THE APPARENT EXPERIENCE OF THE PERSONS I TALKED TO; RELATING TO MY SITUATION.

LES.WOOSLEY
Posted: 04/10/14 3:10 PM
This is my 2nd loan with Amerisave and each one is different. But what I like about Amerisave is that I am easily able to reach my contacts Matt Lake and Ray Day by email and they always respond quickly. They guided me through sometimes difficult process.
I will do busimess again!
Posted: 04/10/14 12:28 PM
friendly AND EFFICENT. YOUR WEB INFORMATION NEEDS WORK.
Posted: 04/10/14 11:09 AM
Dawn and Ross were great to work with they kept me informed and when a glitch would arise they followed through until it was resolved everything promised was delivered
Posted: 04/09/14 12:46 AM
The communication that keeps being email to keep me informed. Alvin Graham was a very intelligent, nice and patient man. I would really recommend amerisave to anyone.Thank You for everything.
Posted: 04/08/14 2:27 PM
Mr. Matt Lake is the most honest, courteous and knowledgeable professional that I have ever worked with, particularly in this line of business. I'm extremely satisfied with the high level of services he provided me through the process of refinancing my home. He is an asset to Amerisave and home owners who wish to finance/refinance their homes. In short,He's the BEST!
Posted: 04/08/14 1:46 PM
very professional
Posted: 04/07/14 9:40 PM
Easy to navigate website coupled with prompt replies to our questions from both the loan originator and loan processor made this a very pleasant experience.
Posted: 04/07/14 4:47 PM
The availability of Amerisave's personnel, their promptness with which they return calls and the information given to clients. The loan application process was a very easy and speedy one. Updates to client's information was in a timely manner so that at any point in time the client could see the status of their loan application.

Mr. and Mrs. Khan
Posted: 04/07/14 11:08 AM
Availability, ease of online use. Great customer service.
Posted: 04/07/14 9:54 AM
Empowers borrower to upload the necessary documents in a timely manner.
Posted: 04/07/14 9:17 AM
Everything it done very well...from beginning to end.

The process of picking my own loan program is great. The emails updating me on the process is fantastic and the service from the loan offer and processor makes it all perfect.
Posted: 04/06/14 9:06 PM
Marisa And Nona have kept me informed about the process.
Posted: 04/05/14 9:37 AM
Both Mr. Kelly and Ms. Spencer have been fantastic.
Posted: 04/04/14 7:53 PM
Talking with Ross Crane He seems to be able to help us out. I hope he can. Seems like a real nice guy.
Posted: 04/04/14 4:42 PM
I was very impressed by my loan processor Nikki (my loan processor). She replied my emails promptly and also communicated with my agents efficiently.
Posted: 04/04/14 10:37 AM
I like being able to customize the option I feel is best for me.
Posted: 04/04/14 10:13 AM
Mr. Michael Capell and Mr. Kenneth Willis have both been very helpful with our loan. Communication has been great. Mr. Willis helped us work through some problems which came up and was excellent in keeping in touch and going the extra mile.
Posted: 04/03/14 6:02 PM
Timely and thorough responses. Eager to help.
Posted: 04/03/14 4:08 PM
Nikki tran has been awesome and has promptly answered all my questions. Thank you for a great experience.
Posted: 04/03/14 12:28 PM
I like the so many things about your service.
- initial financial disclosers
- online document submission
- prompt email responses
Posted: 04/03/14 2:17 AM
It's been great experience working with Amerisave loan originator Brad Cejka and processor Sharon Cranmer on our recent refinance. Both of them are very knowledge about the process and provide excellent service. Bard gets back to us on our questions either through email or phone call in a timely manner. Sharon always plans ahead to help us getting documents ready. We also like the document upload system on the website, very easy to use and convenient. We would highly recommend Amerisave Brad and Sharon to our family and friends who needs loan service. Love to work with them again. Job well done!
Posted: 04/02/14 9:38 PM
Thank you for your service. We have refinanced with you twice now and you were very prompt, helpful, and professional.
Posted: 04/02/14 9:08 PM
Very easy to use and simple to follow.
Posted: 04/02/14 2:53 PM
Quick and efficient
Posted: 04/02/14 8:42 AM
Great Customer service and good rates are offered. I would recommend Amerisave to all my friends.
Posted: 04/01/14 8:27 PM
fast service and Connie is very nice.
Posted: 04/01/14 8:24 PM
Very easy to do business with. Chris and David were great
Posted: 04/01/14 12:01 PM
I was so impressed with the sevice I received from Amerisave. Nona answered all of my questions very quickly and was so eager to help. I will definitely tell family and friends about Amerisave!!!
Posted: 03/31/14 11:41 PM
Suzanne Dew was really helpful and communicated at all the right times. Kenneth Willis kept in touch about loan status and final tasks.
Posted: 03/31/14 6:05 PM
Everyone I dealt with was very professional and courteous. They worked with me throughout the process and kept to my schedule.
Posted: 03/31/14 5:23 PM
After a nightmare dealing with a local office of a statewide lender, this deal with Amerisave has been a 'breath of fresh air'. Scott Durham and Ruben Hyppolite have been very responsive to communications in answering questions. I was a bit apprehensive about applying on-line for a mortgage, but I'm glad I did and very happy with the results.
Posted: 03/31/14 1:34 PM
My experience so far has been very smooth. The whole process has been very easy, and my loan processor Nikki Tran has been extremely helpful and a absolute pleasure to work with.
Posted: 03/31/14 12:09 PM
The processor is keeping me informed of the progress of the mortgage application.
Posted: 03/31/14 11:50 AM
very responsive via email.

Comment: the underwriting process is not so great. I am a returning customer and would be willing to talk to someone else further.
Posted: 03/31/14 10:46 AM
I really like the online status report. Let's me know exactly where we're at in the process and whether or not you need any additional information from me. Plus, both the loan originator and processor have been great and quick to responde.
Posted: 03/31/14 10:24 AM
Kenneth Willis is a great loan processor for the refinance of my residence in March, 2014. If I had a question or concern, I emailed him and he called me right back, or he emailed me right away. He keeps me up to date the status of the loan. I have dealt several loans with AmeriSave for the last few years. My wife and my sister used AmeriSave for their refinance needs too as I recommended AmeriSave to them. We all have saved a lot of money on fees for our refinancing and the hassle free with AmeriSave. I recommend AmeriSave to every one who want to finance or refinance with AmeriSave and I will do more businesses with AmeriSave whenever my financial needs arise in the future. Thank you AmeriSave, you have saved us a lot of fees associate with our finance needs, and you have offered the best services that I know of. Thank you again,
Michael N Le, RPG
Posted: 03/31/14 9:52 AM
Great Customer service and good rates.
Posted: 03/31/14 12:06 AM
Everyone was great to work with. The process went well. Questions were answered in a timely matter. Thank you to all that worked on this process.
Posted: 03/30/14 10:43 PM
Stanley Collins in one of the finest people I have ever worked with.
Stanley is the very best ! Nobody is more care about making
Me pleased with the process than any person
I have ever worked through a process!
Posted: 03/29/14 9:39 PM
Very helpful agent. Great rate.
Posted: 03/29/14 4:08 PM
Ryan and Brad were amazing! I highly recommend working with them!
Posted: 03/28/14 6:57 PM
It is easy to understand, customer service is good at helping.
Posted: 03/28/14 10:02 AM
I love the way Amerisave list rates, terms, closing cost on their website. It is very convenient for people like me to see everything up front. And lastly, once you lock the rate and closing cost it will never change or re-negotiate by loan processer. I am very happy with this company and have already and will in future recommend by friends, colleague and neighbors.
Posted: 03/27/14 9:13 PM
Helpful and courteous.
Posted: 03/27/14 3:16 PM
Understood my goal and able to assist me in meeting my goal with refinancing my home
Posted: 03/27/14 1:05 PM
Great rates & great customer service.

I financed my current home from amerisave because of the best rates & closing cost. I came back to amerisave due to my first experience and it was equal and better to my first time. Chrystal & Brant were prompt with the whole processing. Anytime I had questions Chrystal would respond promptly with answers & she was always polite. I thank these 2 individuals for their excellent service. Thank you.
Posted: 03/27/14 12:34 PM
Dawn has been very diligent on ensuring all facets of my loan were completed in a timely manner. She kept me informed and alerted me when I had items she required to move forward. She provided great service.
Posted: 03/27/14 12:06 PM
Yes great, my processor has bent over backwards to help and process my loan, I dont think it could have been completed without her extra phone calls. My hat is off to Dawn, she had to deal with some extremly dificult people during this loan app. thanks Dawn
Posted: 03/27/14 11:24 AM
Ken Willis helped me with some difficult documentation and requirements due to my previous divorce. He went above and beyond to assist me with documentation requests. I would gladly work with him again next time I have a need.
Posted: 03/27/14 6:47 AM
I like the grest service of amerisave
Posted: 03/26/14 7:08 PM
Service representive made my loan application experience very painless. I was treated with great respect and I was please with their friendly and helpful attitude. Excellent customer service, efficient as well as very knowledgabe about their business.
Posted: 03/26/14 4:04 PM
I liked how I could keep going on line to check out the status of where my loan was at and what documents I needed. And if I had any questions, they were promptly answered. I was very pleased when it came time for closing; once I was approved, closing came very quickly. The documents were labeled well for us to see what we were signing and where to sign. Very easy.
Posted: 03/26/14 3:42 PM
Responsiveness and use of technology make the Refi smooth. David Grill was exceptional and provided a high level of customer service.
Posted: 03/26/14 1:32 PM
Punctuality, accessibility, and overall professionalism of loan originators and processors; fast pre-approval, appraisal, and final approval process; straightforward and easy-to-use Web interface. Great job AmeriSave!
Posted: 03/26/14 1:00 PM
Alvin Graham and Shane Warren!!! Both extremely professional, proactive, reassuring and with great follow through. Our experience was positive all the way - even through a few tense moments.
Thanks guys.
Posted: 03/26/14 12:32 PM
David Grill has been excellent so far.
Posted: 03/25/14 1:05 PM
Thank you for excellent service. It was easy to upload documents and use website.
I always got prompt response from Suzanne and Alvin to all my questions and requests.
It made whole process simple and faster and it was done as promised. Definitely I will recommend it to my friends.

Victor.
Posted: 03/25/14 11:00 AM
Nikki was a fantastic loan representative. She bent over backwards in assisting me while going through the process. When I developed any problem with the underwriter, she helped in resolving the matter in a fast and efficient manner. She made the process easy to negotiate.
Posted: 03/25/14 8:07 AM
Secure online uploads. Transparency.
Posted: 03/25/14 7:08 AM
I have been working on a loan to satisify some personal dept and amerisave was just about the only lender out there who could make this happen without it costing me a arm or a leg, so Iam very pleased about the new loan, this loan will allow me to go on with my life and have a fresh start at life so thank you.
Posted: 03/24/14 7:58 PM
Everything was handle at a very professionally and the rate was great. No fee's were charge for the extending my loan. Both Will and Nikki were great even with a 3 hours time difference.
Posted: 03/24/14 2:09 PM
Michael Capell has been very helpful throughout the entire refinance process. He is always quick to return my calls or emails and has been a pleasure to work with.
Posted: 03/24/14 11:17 AM
Good commmunication
Posted: 03/23/14 3:17 PM
So easy to access rates and decide what is best for our finances.
Super easy to email/fax in information.
Posted: 03/23/14 12:38 PM
Everyone has been quite helpful and timely with the processing of my loan. Very easy transaction given the complexity of a mortgage. Fast and friendly service, I couldn't ask for more.
Posted: 03/23/14 8:35 AM
You have great and concise on line system. Very easy to use and right to the point
Posted: 03/22/14 12:35 PM
Neal Lutz was my contact person,, he answer all of my questions, and supplied me with all info needed to make my refinance an comfortable process!
Posted: 03/22/14 12:34 PM
Amerisave's website makes applying for a loan very easy & simple. Knowing what all the closing costs up front even before applying for a loan is what all the loan companies should do. I have found that if you ever need to talk to your loan processor they are just an email or phone call away and are ready to assist in whatever manner they can. It has been a pleasure working with Amerisave.

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Today's Mortgage Rates

Loans up to $417,000 Rate* APR*
30 Year Fixed 4.000 4.210
15 Year Fixed 3.000 3.363
7 Year ARM 2.875 2.990
5 Year ARM 2.500 2.866
FHA Rates Rate* APR*
30 Year Fixed 3.375 4.624
15 Year Fixed 2.750 3.669
Veteran Loan Rates Rate* APR*
30 Year Fixed 3.500 3.794
15 Year Fixed 2.750 3.226
USDA Rates Rate* APR*
30 Year Fixed 3.625 4.216
*Rate/APR for $260K loan, Massachusetts property, 740 FICO, 80% CLTV, Rates effective 04/16/2014.
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